Privacy Policy | Flow Video

Information we process

We process account details provided through sign-in, prompts, uploaded first-frame images, generated videos, credit transactions and subscription records. We use essential cookies for authentication and preferences. If analytics is enabled, the site requests consent where required.

How we use information

We use this information to operate accounts, perform safety review, generate and store videos, prevent abuse, process purchases and provide support. Do not upload confidential or sensitive personal information or images you do not have permission to use.

Service providers

Video requests and safety review are processed through APIMart and its model providers. Sign-in may use Google. Payments are processed by Stripe or PayPal; we do not store full payment-card details. Media is stored in Cloudflare R2. These providers may process data in other countries under their own privacy terms.

Retention and deletion

Generated videos and uploaded first frames are scheduled for deletion 30 days after completion. Download anything you wish to retain. Completed creations can be deleted from My creations. Account, billing and abuse-prevention records may be retained as necessary to operate the service, resolve disputes and comply with applicable obligations. Contact support to request account deletion or access to your information.

Your choices

Creations are not listed in the public homepage showcase unless you explicitly choose Publish to showcase. A shared creation and its cover can be viewed by anyone; your prompt and account details are not included. Remove from showcase stops future listing, but cannot recall copies already saved by others.

You can review and delete finished creations, cancel subscriptions through billing settings, and request correction or deletion of account information. The service is intended for adults and is not directed at children.

Contact

For privacy requests, email support@flowvideo.co.