Refund Policy | Flow Video

Automatic credit restoration

Requests blocked by safety review are not charged. If an upstream provider rejects a submitted request, generation fails, or a task times out, the reserved credits are automatically restored to their original grants. Their original expiry dates still apply. If credits have not returned, contact support with your task ID.

Payment refund requests

Contact support@flowvideo.co within 7 days of a purchase if you made a duplicate payment, were charged incorrectly, or could not access the purchased service. Include your order number and account email; never send card numbers or passwords. Refund eligibility is reviewed individually based on usage and the circumstances. Mandatory consumer rights remain unaffected.

Used credits and output preferences

Successfully completed generations consume credits even if an output does not match a subjective preference. Used credits and completed service are generally not refundable, except where required by applicable law. Generations blocked before charging do not consume credits.

Canceling a subscription

Cancel through Settings → Billing. Cancellation stops the next renewal and does not automatically refund the current billing period. Remaining access follows the purchased term. Unused monthly allocations expire at the end of their credit period; unused packs expire one year after purchase.

Processing

Approved refunds are returned to the original payment method through Stripe or PayPal. Processing time depends on the provider and bank. Credits associated with a refunded payment are revoked so the same purchase cannot be spent and refunded.

Contact

Send billing questions to support@flowvideo.co. Flow Video is independently operated and is not affiliated with Google.